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Frequently Asked Questions

ACCOUNT

Simply go to the login menu and click on “Forgotten password”. You will be invited to enter your email (please use the one used for registering with us). Then check your email and follow the simple steps there. If you haven’t received anything, please check your Spam folder as well.

If you like to change your email used for registering with us, please contact our customer service via live chat and they will be happy to assist.

If you experience problems logging in and resetting your password doesn’t help, your account might have been blocked for security reasons. Please check your email for any information from us or contact our customer service in chat.

No. For security reasons we allow only one account per customer. If you have forgotten your login details, please click on Forgotten password for getting new ones.

As a licensed casino we are required by regulations to make sure only legit customers with real details use our services. Additionally, we have to secure not allowing persons under 18 to access our games. Moreover, it is important for your own security as a customer.

By sending copies of your personal documents. The easiest way to do it is by uploading them in our website, under Account settings>Verification. You may be asked to provide copies of your government issued ID and/or Driving license and/or passport and/or other types of documents. All copies provided will only be used to verify your identity and will be kept secure in accordance with official regulations.

You can edit your details by going to Account settings >> General. Remember that the address can be important part of our verification process, so please enter only valid and provable information. Once entered this information cannot be changed without solid grounds.

SECURITY

Yes. Clubriches is a licensed online casino and our activities are regulated by the relevant authorities. You can find information about our license at the bottom of our main page.

Yes. Every piece of information you provide is 100% secure and is only used by our Security department to verify your identity and guaranteeing security.

Only you can decide whether to provide copies of your documents. Please note that it is our legal duty to verify your identity and provide security and in some cases we cannot offer our services to users who refuse to send documents.

Yes. At any point you can contact our support via chat and request account and data deletion. In such cases you can rest assured all the information about you will be erased.

DEPOSITS AND WITHDRAWALS

We offer various options for accepting deposits. You can see all methods available for your country at the bottom of our main page.

Usually the process is instant and seconds after you deposit you will be able to see your funds in Cashier.
For some payment methods like bank transfers this process may take 1-2 working days.

The problem might be related to your own availability of funds in your credit or debit card or e-wallet, so this is the first thing to check. If the problem persists you can try a different payment method or contact our customer support for assistance.

You can request withdrawal of your available funds at any time by just going to Account >> Withdrawal. We always recommend using the same payment method that you’ve used for depositing.
Please be aware that upon your first withdrawal you may be asked to send documents for verification. It is our legal duty and for the sake of our players’ security we need to verify their identities.

This depends on the selected payment method and the verification of your account. In most cases its happens instantly. Bank transfers can take up to 2-3 working days.

Yes. All transactions are processed using the latest security technologies and features. We wouldn’t allow any compromise on this matter.

Responsible gaming

To set weekly or monthly limits of your deposits, please contact our customer support via chat or email us at: [email protected]

We care for our customers and for their wellbeing. Please visit our section Responsible gaming, where you can find a lot of information and help on this topic.

Yes. At any point you can decide to prevent yourself from playing any more. Please contact our customer support in chat or email us at [email protected] and we’ll be happy to explain options and assist.

Games

Yes. All of our games are provided by leading software companies and their products have to hold different tests from specialized laboratories before they are allowed to offer them on the market. Outcome of all games here is controlled by certified Random Number Generator (RNG), meaning they are nothing less but games of chance.

Yes. Most of our games offer a chance of winning considerable jackpots. The prize pool for these is formed by a network of casinos, offering same games, that is why the numbers are often so impressive

Please record the exact time and the game you were playing and contact our customer support via chat. They will check with the tech team about what caused the issue.

Almost all games don’t require any previous experience or skills. Slots are often considered as the easiest among all.

You can browse among all slots, and even try them in free mode. It all depends on your own taste of themes, scenarios, animations and action.

You can see a list of the most played games by our customers by going to Popular at our main page.

Yes. All games are 100% compatible with Android and iOS devices.

Bonus and Free spins

We offer various types of attractive welcoming and promotional bonuses. You can check this information by visiting Bonus terms at the bottom of our main page.

We offer Free spins for different games in various campaigns on regular basis.
To claim Free spins, you need to subscribe upon registration or subscribe in your Dashboard (Account>>Dashboard).
Once subscribed you just need to load the game and free spins will load, ready for play.

To be able to receive your free spins you need to:

  • Register by clicking on the provided link
  • Subscribe for the offer upon registering or in your Dashboard (Account>>Dashboard).

 Once subscribed you just need to load the game and free spins will load, ready for play.

 Please note:

  • The offer will not be valid if you don’t register by clicking on the provided link
  • The offer will not be valid if our systems detect multiple accounts from same person or household
  • All offers have expiry dates, beyond which the offer will not be valid

Some games have country restrictions and it is possible that the game in question is unavailable in your country

To be able to receive your free spins you need to:

  • Register by clicking the provided link
  • Subscribe for the offer upon registering or in your Dashboard (Account>>Dashboard).

 Once subscribed you just need to load the game and free spins will load, ready for play.

 Please note:

  • The offer will not be valid if you don’t register by clicking on the provided link
  • The offer will not be valid if our systems detect multiple accounts from same person or household
  • All offers have expiry dates, beyond which the offer will not be valid

Some games have country restrictions and it is possible that the game in question is unavailable in your country. To claim Free spins you need to subscribe upon registration or subscribe in your Dashboard (Account>>Dashboard)

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